Case Management

Meet Our Case Managers



The school provides case management services to support retention efforts which keep students in class. They assist with applying for health care insurance, food resources, daycare and school enrollment, public benefits and more. They provide critical guidance to the Student Government, not withstanding that they continue in their roles as Retention Specialists that support the PMF compliance, which consists of keeping in contact with students who have left the school to ascertain that they have gained or either retained their employment. 


Monserrat de la Rosa Cruz (Retention Specialist)

202-797-4700, ext. 151,
Languages Spoken: English/Spanish

  • Monday, Wednesday, Friday 9:00 to 5:30PM
  • Tuesday and Thursday 11:30 to 8:00PM

Carlos Ayala (Lead Retention Specialist)

202-797-4700, ext. 144,
Languages Spoken: English/Spanish

  • Monday and Wednesday 11:30 to 8:00PM
  • Tuesday, Thursday and Friday 8:00 to 4:30PM

Helina Demissie   (Retention Specialist)

202-797-4700, ext. 143,
Languages Spoken: English/Amharic

  • Monday and Wednesday 11:30 to 8:00 PM
  • Tuesday, Thursday, and Friday 9:00 to 5:30 PM