Case Management



The school provides case management services to support retention efforts that keep students in class. They assist with applying for health care insurance, food resources, daycare and school enrollment, public benefits, and more. They provide critical guidance to the Student Government and support the PMF compliance, which consists of keeping in contact with students who have left the school to ascertain that they have gained or either retained their employment.



Meet Our Case Managers

Monserrat de la Rosa Cruz (Retention Specialist)
202-797-4700, ext. 151,
Languages Spoken: English/Spanish
Monday, Wednesday, Friday 9:00 to 5:30PM
Tuesday and Thursday 11:30 to 8:00PM

Carlos Ayala (Lead Retention Specialist)
202-797-4700, ext. 144,
Languages Spoken: English/Spanish
Monday and Wednesday 11:30 to 8:00PM
Tuesday, Thursday and Friday 8:00 to 4:30PM

Helina Demissie   (Retention Specialist)
202-797-4700, ext. 143,
Languages Spoken: English/Amharic
Monday and Wednesday 11:30 to 8:00 PM
Tuesday, Thursday, and Friday 9:00 to 5:30 PM